PRIVACY POLICY
Introduction
At SkyTrip Malaysia, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with us through our website (e.g., skytripmalaysia.com), WhatsApp, email, or other platforms. By booking a flight or contacting us, you agree to the terms outlined below.
Information we collect
We collect personal information to provide and improve our flight experience services. This may include:
- Personal Details: Name, phone number (e.g., WhatsApp), email address, and nationality, provided when you book a flight or contact us.
- Payment Information: Payment details (e.g., credit/debit card numbers, e-wallet data) processed through secure third-party gateways during booking.
- Booking Information: Flight package preferences, date, time, and any additional requests (e.g., video add-ons).
- Website Usage: IP address, browser type, and pages visited, collected automatically via cookies or analytics tools (if applicable).
- Communications: Messages or inquiries sent via WhatsApp, email, or our website.
How we use you information
We use your data to:
- Process and confirm flight bookings.
- Communicate with you about your reservation, including confirmations, rescheduling, or cancellations.
- Process payments and refunds securely.
- Respond to your inquiries or feedback.
- Improve our services and website experience (e.g., analyzing booking trends).
- Comply with legal obligations (e.g., safety regulations or tax requirements).
How we share your information
We do not sell or rent your personal data. We may share it only in these cases:
- Service Providers: With trusted third parties (e.g., payment gateways like iPay88, hosting providers like SiteGiant) to process bookings or payments. These providers are bound to protect your data.
- Legal Requirements: If required by law, regulation, or authorities (e.g., for safety audits or tax purposes).
- Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred with appropriate safeguards.
How we protect your information
We take reasonable steps to safeguard your data:
- Encryption for online payments (via third-party gateways).
- Secure storage of booking records (e.g., internal systems or tools like Notion/Google Calendar).
- Limited access to your information, restricted to authorized staff only.
- However, no system is 100% secure, and we cannot guarantee absolute protection against unauthorized access.
Thrid-Party Links
Our website may link to external sites (e.g., payment gateways). We’re not responsible for their privacy practices—please review their policies.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Changes to this policy
We may update this Privacy Policy as our services evolve. Changes will be posted on this page with the date revised (e.g., “Last Updated: April 8, 2025”). Check back periodically.